Privacy Policy

Last updated: 1 January 2025

Urbanplacechecklist ("we", "us", "our") is committed to protecting the privacy and security of visitors to our website and customers who enquire about our custom office furniture services. This Privacy Policy explains how we collect, use, store and protect your personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Urbanplacechecklist is the data controller responsible for the personal data collected through this website. Our registered business address is:

2. What Personal Data We Collect

We collect personal data only when you voluntarily submit it through the enquiry or contact form on this website. The data collected typically includes:

• Your full name
• Your email address
• Your telephone number
• Details of your enquiry, including any specifications relating to custom office furniture projects

We do not knowingly collect any special category data (such as health information, racial or ethnic origin, or religious beliefs) through our forms, and we ask that you do not include such information in your messages to us.

3. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

• To respond to your enquiry about custom office furniture design, manufacture or installation
• To provide quotations and discuss project requirements
• To maintain records of communications for customer service purposes
• To comply with legal or accounting obligations, where applicable

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: where you have voluntarily submitted your details via our contact form and, separately, where you have given consent for advertising measurement on the confirmation page.
• Legitimate interests: to respond efficiently to enquiries and manage our customer relationships, provided this does not override your fundamental rights and freedoms.
• Legal obligation: where we are required to retain certain records for tax, accounting or regulatory purposes.

5. Cookies

This website sets only one cookie: cookie_choice_v1. This cookie stores your consent preference regarding cookies and is retained for one year. We do not use any analytics cookies, tracking pixels, session cookies or third-party marketing cookies. No data such as Google Analytics identifiers, session identifiers or CSRF tokens are set by this website.

Advertising measurement technology is only activated after you have given explicit consent, and it operates solely on the confirmation page following a form submission. It does not run anywhere else on this website and does not activate without your consent.

6. How Long We Keep Your Data

We retain personal data submitted via our contact form for as long as necessary to respond to your enquiry and, where a business relationship develops, for the duration of that relationship plus a reasonable period afterwards to satisfy legal, accounting or reporting obligations, typically not exceeding six years. The cookie_choice_v1 cookie is stored on your device for one year, after which your consent choice will be requested again.

7. Who We Share Your Data With

We do not sell or rent personal data to third parties. Personal data may be shared with:

• Trusted service providers who support our business operations (such as email hosting or IT support), under appropriate confidentiality obligations
• Advertising measurement providers, but only after you have given consent on the confirmation page
• Regulatory or legal authorities, where required by law

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.

9. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: info@urbanplacechecklist.com
• Phone: +44 117 951 5481
• Postal Address: 31 Gloucester Road, Bristol, BS6 0AN, United Kingdom

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.